Utility Disconnection Scams

Utility Disconnection Scams

What You Need to Know

In recent years, utility scams have become increasingly prevalent, with criminals claiming to represent gas, electric, or water companies. That’s troubling, given the trust that we put in our utilities to keep us comfortable, safe, and supplied with basic necessities. The good news is, there are ways to fight back.^1,2

It is important to arm yourself with knowledge. Fifty-seven percent of adults globally have fallen victim to scams in the past year, and sixty-four percent of scams conclude within a day of the initial contact. Generally, a scam will threaten you with immediate service disconnection unless you make a payment. Utilizing high-pressure tactics, scammers may demand payment via untraceable methods such as gift cards, wire transfers, or cryptocurrency, making it almost impossible to recover funds once they are sent. Don’t fall for it!^1,2,3

Protecting yourself from these scams requires that you become a vigilant and well-informed consumer. Here are some things to think about:

• Call if you are uncertain. Always verify the legitimacy of any suspicious communication by contacting your utility provider directly. Look up the official phone number printed on your bill or listed on their website.
• Don’t fall for the high-pressure tactics. Legitimate utility companies will never demand immediate payment through unconventional means or pressure you into taking action right away.
• Beware of spoof calls. Scammers employ various methods to deceive customers, including spoofing caller IDs to display the utility company’s real phone number, which makes their scheme look legitimate.
• Look out for spam emails and texts. You might receive fraudulent emails or texts containing links that request payment or personal details.
• Uniforms cannot always be trusted. Some scammers may visit homes wearing fake uniforms, insisting on immediate payments or access to the property for bogus inspections. 

If someone unexpectedly visits your home claiming to be from a utility company, ask for proper identification and confirm their identity by calling the company. Don’t let yourself be pressured: take your time and verify any claims before taking action. Again, if anything feels suspicious or “off” in any way, contact your utility company directly using the telephone number on your bill and double-check your account status.

If you discover that you have fallen victim to a scam, act quickly. Report the incident immediately to your utility provider. Although it might be embarrassing to admit, sharing your experience can help educate others and prevent further incidents.

Finally, make it a priority to safeguard your personal information and account data at all times. Update your online passwords regularly. Educate yourself on the security practices your utility companies use, and use discretion when paying bills.

By following these guidelines, you can help protect yourself and your community from becoming victims of fraud.

<sup>1. Federal Trade Commission, January 26, 2026.
2. Canadian Anti-Fraud Centre, January 26, 2026.
3. Feedzai, October 9, 2025.</sup>